14-day trial

How Starter and Growth trials work — what's unlocked, what happens at day 14, what triggers the trial emails.

14-day trial

When you sign up for the Starter or Growth plan from skryx.io/pricing, you start a 14-day trial of the full plan with no credit card required. At day 14 your account downgrades to Free unless you upgrade to a paid plan.

# What you get during the trial

The trial unlocks every feature of the plan you selected — not a reduced version. On a Growth trial you have Semantic AI Search, AI Coach apply, multi-language morphology, click-based rerank suggestions, and the full Visual Curator. The catch is the calendar, not the feature set.

# Trial milestones

The system sends four emails over the 14 days and shows a dashboard banner whose colour shifts as the trial ages.

Day Email Banner state
0 "Your trial has started" + verify email Blue · 14 days remaining
7 "Halfway through your trial" — Coach nudge Blue · 7 days
12 "Ends in 2 days" — upgrade or downgrade Amber · 2 days
14 "Your trial has ended" — downgrade confirmation Red → disappears after downgrade

Emails are deduped — even if the daily check job runs twice, you'll get each one exactly once. The dashboard banner is read live from tenants.trial_ends_at, so it disappears the moment the trial flips to active-on-Free.

# What happens at day 14

The EndExpiredTrials job runs daily at 06:30 UTC. For any account whose trial_ends_at has passed:

  1. account.plan_id is reset to Free (the default post_trial_action).
  2. account.status flips from trialing to active.
  3. tenant.trial_ends_at is cleared.
  4. A trial_ended email is dispatched describing what you keep on Free and what's now paused.

Your data, indexes, synonyms, ranking rules, AI Coach history, and analytics retention are all preserved — only plan-locked features (Semantic AI Search, AI Coach apply, multi-language morphology) become read-only. Upgrade to a paid plan anytime to flip them back on instantly.

# Switching plans during the trial

You can change plans mid-trial. Switching to a paid plan ends the trial immediately and starts billing; switching to Free ends the trial without the day-14 wait. Switching from Starter → Growth (or vice versa) extends the trial by adjusting trial_ends_at accordingly.

# "I didn't get the started email"

The trial-started email fires from the registration flow alongside the email-verification message. If both are missing:

  1. Check spam.
  2. Verify your email at app.skryx.io/email/verify — if you've already clicked the link, the address is verified and you're good.
  3. Re-trigger the welcome email by clicking "Resend verification" on the verify-email screen. (We don't have a "resend trial started" button because the dashboard banner already shows your remaining days more accurately.)

# See also

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